At Pawica, we are committed to providing a secure, convenient, and transparent payment experience for every customer. This Payment Policy explains the payment methods we accept, how payments are processed, and the measures we take to help protect your transactions while shopping on www.pawica.com.

By placing an order on our website, you agree to the terms outlined in this Payment Policy.

Accepted Payment Methods

For your convenience, Pawica accepts a variety of secure payment methods available during checkout, including:

• Visa
• Mastercard
• American Express
• Diners Club
• Discover
• JCB
• Maestro
• Visa Electron
• Other secure payment options offered through Shopify Checkout, where available

 Available payment methods may vary depending on your location, device, or browser.

Secure Payment Processing

Your payment security is important to us.

All transactions placed on www.pawica.com are processed through trusted third-party payment providers using industry-standard encryption and secure payment technology.

For your protection:

·         Payment information is transmitted using secure encryption protocols.

·         We do not store your complete credit card or payment information on our servers.

·         Sensitive payment details are processed only by secure payment gateways that comply with applicable security standards.

This helps provide a safe and reliable checkout experience.

Payment Authorization

When you submit an order, your payment method must be authorized before your purchase can be completed.

By providing payment information, you confirm that:

·         You are authorized to use the selected payment method.

·         The billing information provided is accurate and complete.

·         Sufficient funds or credit are available to complete the purchase.

Orders may be placed on hold or canceled if payment authorization cannot be completed successfully.

Pricing and Currency

Unless otherwise stated, all prices displayed on www.pawica.com are listed in U.S. Dollars (USD).

Applicable taxes, shipping charges, and other fees, when required, will be calculated and displayed during checkout before you complete your purchase.

For international transactions, your bank or payment provider may apply currency conversion fees, foreign transaction fees, or other charges. These fees are determined by your financial institution and are not controlled by Pawica.

Order Verification

To help protect both our customers and our business, some orders may require additional verification before processing.

This verification may include confirming payment information, billing details, or other order-related information.

If additional verification is required, our customer support team may contact you before your order is processed.

Failed or Declined Payments

If your payment cannot be processed, please consider the following steps:

·         Confirm that your billing information is accurate.

·         Verify that your payment method has sufficient available funds or credit.

·         Contact your bank or payment provider if the issue persists.

·         Try an alternative payment method, if available.

Pawica is not responsible for delays resulting from declined transactions, banking restrictions, or payment authorization issues.

Fraud Prevention

Protecting our customers from fraudulent activity is a priority.

To help maintain a secure shopping environment, we reserve the right to:

·         Verify payment information before processing an order.

·         Request additional identity or payment verification when necessary.

·         Delay, decline, or cancel orders that appear to involve unauthorized transactions, fraudulent activity, or violations of our policies.

These measures are intended to protect both customers and our business.

Taxes and Additional Charges

Where required by applicable law, sales tax or other applicable taxes will be calculated during checkout.

Customers are responsible for any customs duties, import taxes, brokerage fees, or similar charges that may apply to international shipments, unless otherwise stated.

Refunds and Payment Reversals

Approved refunds will be issued to the original payment method used for the purchase.

Once a refund has been processed, the time required for the funds to appear in your account depends on your payment provider or financial institution. In most cases, refunds are reflected within several business days, although processing times may vary.

For complete information regarding eligibility and processing, please refer to our Refund Policy.

Billing Information

Customers are responsible for providing accurate and current billing information during checkout.

Providing incorrect, incomplete, or misleading billing information may delay order processing or result in order cancellation if payment cannot be verified.

Contact Us

If you have any questions regarding payments, billing, or payment security, we're here to help.

Pawica

Website: www.pawica.com

Email: support@pawica.com

Phone: +1 (909) 500-3440

Business Address:

8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States

Our customer support team will be happy to assist you with payment-related questions and will respond to inquiries as promptly as possible during normal business hours.

Shipping Overview

Thank you for shopping with Pawica.

We are committed to providing a reliable and transparent shipping experience for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered after a purchase is completed on www.pawica.com.

Our goal is to process every order efficiently and keep you informed throughout the shipping process. Please note that all delivery timeframes provided are estimates and are not guaranteed, as shipping may be affected by factors outside our control.

Order Processing Time

All orders are processed after payment has been successfully authorized and confirmed.

·         Order Cut-Off Time: 5:00 PM (EST)

·         Processing Time: 1–3 business days

·         Orders are processed Monday through Friday, excluding weekends and public holidays.

Orders placed after the daily cut-off time will begin processing on the next business day.

If additional payment verification is required, processing may take slightly longer.

Shipping Destinations

Pawica currently ships to customers within the United States.

If additional shipping destinations become available in the future, they will be displayed during the checkout process.

Estimated Delivery Time

After your order has been processed and shipped, the estimated delivery time is:

United States: 5–8 business days

Delivery estimates begin once your order has been shipped, not from the date the order is placed.

Please note that delivery dates are estimates only and are not guaranteed. Actual delivery times may vary depending on carrier operations, weather conditions, holidays, or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated during checkout based on your order and delivery location.

·         Shipping costs are clearly displayed before payment is completed.

·         From time to time, Pawica may offer free shipping promotions on eligible orders.

·         Any promotional shipping offers will be clearly indicated on our website when available.

Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking information.

Using the tracking number provided, you can monitor your shipment's progress through the carrier's tracking system.

If you do not receive tracking information within a reasonable time after your order has been processed, please contact our customer support team for assistance.

Delays & Exceptions

While we make every effort to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our control, including:

·         Carrier or courier delays

·         High seasonal shipping volumes

·         Severe weather conditions

·         Customs inspections or processing (where applicable)

·         Public holidays

·         Transportation disruptions or other unforeseen events

If your shipment experiences an unexpected delay, we appreciate your patience and recommend checking your tracking information for the latest updates.

Incorrect Shipping Information

Please review your shipping address carefully before completing your order.

Customers are responsible for providing accurate and complete shipping information.

If an incorrect or incomplete address is submitted:

·         Shipping delays may occur.

·         Additional shipping charges may apply if the package must be re-shipped.

·         Orders delivered to the address provided at checkout cannot be refunded due to customer address errors.

If you notice an address error immediately after placing your order, please contact us as soon as possible. While we will do our best to update your information before shipment, we cannot guarantee changes once order processing has begun.

Lost or Stolen Packages

If your tracking information indicates that your order has been delivered but you have not received it, we recommend:

·         Checking around your delivery location.

·         Asking household members or neighbors if they accepted the package.

·         Contacting the shipping carrier for additional delivery information.

If you are unable to locate your package after completing these steps, please contact our customer support team. We will work with you and, when appropriate, assist in communicating with the shipping carrier to help investigate the issue.

Pawica is not responsible for packages that are confirmed as delivered by the carrier but will make reasonable efforts to assist customers in resolving delivery concerns.

Customer Support

If you have questions about your order, shipping status, or this Shipping Policy, our customer support team is here to help.

Pawica

Website: www.pawica.com

Email: support@pawica.com

Phone: +1 (909) 500-3440

Business Address:

8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States

We strive to respond to customer inquiries within 24–48 business hours and are committed to providing prompt, courteous, and helpful assistance.

Thank you for choosing Pawica. We appreciate your trust and are committed to delivering your order as efficiently and reliably as possible while providing a transparent and customer-focused shopping experience.

We're here to help! At Pawica, we value every customer and are committed to providing friendly, reliable support throughout your shopping experience. Whether you have a question about a product, need assistance with an order, or would like more information about our services, our customer support team is ready to assist.

Your satisfaction is important to us, and we strive to make it easy to get in touch whenever you need help.

Customer Support

If you have questions about your order, shipping, products, returns, or any other aspect of your shopping experience, please don't hesitate to contact us. Our team is dedicated to providing clear, timely, and professional assistance to help resolve your inquiries as quickly as possible.

We aim to respond to all customer requests with courtesy, transparency, and care.

Email Support

For general inquiries, order assistance, or customer support, please email us at:

Email: support@pawica.com

Email is the fastest way to reach our support team. We strive to respond to all inquiries within 24–48 business hours.

Phone Support

If you would prefer to speak with us directly, you can reach our customer support team during our business hours.

Phone: +1 (909) 500-3440

Business Hours:
Monday – Friday: 9.0 AM – 5.0 PM EST
Saturday: Closed
Sunday: Closed

If we're unavailable when you call, please leave a message or send us an email, and we'll get back to you as soon as possible.

Business Address

Our business is proudly based in the United States.

Pawica
8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States

Please note that this address is our business mailing address. If you are returning a product or require return instructions, please contact our customer support team before sending any items to ensure you receive the appropriate return guidance.

Visit Our Website

You can browse our complete collection of pet products, place orders securely, and learn more about our policies by visiting:

Website: www.pawica.com

Our website is available 24 hours a day, allowing you to shop whenever it's convenient for you.

Response Time

We understand that timely communication is important.

Our goal is to respond to all emails and customer inquiries within 24–48 business hours. During periods of high order volume or holidays, response times may be slightly longer, but we will always work to assist you as promptly as possible.

We're Here to Help

Thank you for choosing Pawica. We appreciate your trust and look forward to assisting you with your pet care needs.

Whether you have a question before placing an order or need support after your purchase, our team is committed to providing a professional, transparent, and customer-focused experience.

We look forward to hearing from you.

Pawica

Website: www.pawica.com

Email: support@pawica.com

Phone: +1 (909) 500-3440

Business Address:
8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States