Privacy policy

Last Updated: July 16, 2026

Pawica operates this website and online store, including all related content, features, tools, products, and services (collectively, the “Services”). Pawica is powered by Shopify, which helps us provide the Services to you. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our Services, make a purchase, or contact us.

By accessing or using our Services, you agree to the collection and use of information described in this Privacy Policy. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy controls with respect to personal information.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. This does not include information that is anonymous or de-identified.

Depending on how you interact with our Services, we may collect the following types of personal information:

Contact details
Such as your name, billing address, shipping address, email address, and phone number.

Payment information
Such as payment card details, billing information, transaction details, and payment confirmation information.

Account information
Such as your username, password, security questions, preferences, and account settings.

Order and transaction information
Such as the items you view, add to your cart, purchase, return, exchange, or cancel, as well as your purchase history.

Communications
Such as messages, inquiries, reviews, or other information you provide when contacting customer support.

Device and browser information
Such as IP address, browser type, device type, operating system, network information, and unique identifiers.

Usage information
Such as how you interact with our website, including pages viewed and browsing behavior.

2. How We Collect Personal Information

We may collect personal information from the following sources:

Directly from you
For example, when you place an order, create an account, subscribe to communications, or contact us.

Automatically through the Services
For example, through cookies, pixels, logs, analytics tools, and similar technologies.

From service providers
For example, payment processors, shipping partners, analytics providers, and other vendors that help us operate our business.

From third parties
For example, business partners, advertising partners, or other sources permitted by law.

3. How We Use Personal Information

We may use your personal information for the following purposes:

To provide and improve our Services
Including processing orders, managing accounts, arranging shipping, handling returns or exchanges, remembering preferences, and improving the shopping experience.

To process payments
Including verifying payment information, completing transactions, and preventing payment issues.

To communicate with you
Including responding to inquiries, sending order updates, and providing customer support.

To send marketing communications
Including promotional emails or messages about products, offers, or store updates, where permitted by law. You may opt out at any time.

To prevent fraud and ensure security
Including detecting, investigating, and preventing fraudulent, unauthorized, or harmful activity.

To comply with legal obligations
Including responding to lawful requests, resolving disputes, and enforcing our policies and terms.

4. How We Share Personal Information

We may share personal information in limited circumstances, including:

With Shopify and service providers
Such as payment processors, shipping carriers, IT providers, analytics services, cloud storage providers, and customer support tools that help us operate the business.

With marketing and advertising partners
To help us deliver relevant advertisements or marketing communications, where permitted by law.

When required by law or necessary to protect our rights
Such as to comply with legal obligations, respond to lawful requests, or protect our business, customers, or Services.

In connection with a business transaction
Such as a merger, acquisition, restructuring, or sale of assets.

With your consent
When you direct us to share information or otherwise authorize us to do so.

5. Relationship with Shopify

Our store is hosted by Shopify. Shopify may collect and process personal information related to your use of our store in order to help provide and improve the Services.

Information you submit through our store may be processed by Shopify and its service providers, including providers located in other countries. Shopify may also use data from your interactions with our store and other merchants to support features that help protect, grow, and improve its platform.

To learn more about how Shopify handles personal information, please review Shopify’s privacy information and privacy portal.

6. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, analyze website traffic, improve performance, and support marketing activities.

You can control cookies through your browser settings. Some features of the website may not work properly if cookies are disabled.

7. Third-Party Websites

Our Services may include links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our Services are not intended for children under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and delete the information where appropriate.

9. Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We keep personal information only as long as necessary for the purposes described in this Privacy Policy, including to:

  • fulfill orders and provide customer support,

  • maintain business records,

  • comply with legal obligations,

  • resolve disputes, and

  • enforce our policies and agreements.

11. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, which may include:

  • the right to access personal information we hold about you,

  • the right to request deletion of your personal information,

  • the right to request correction of inaccurate information,

  • the right to request a copy of your personal information,

  • the right to opt out of certain marketing communications, and

  • the right to opt out of certain data sharing or targeted advertising, where required by law.

You may unsubscribe from promotional emails by using the unsubscribe link included in those emails. Even if you opt out of marketing messages, we may still send non-promotional messages such as order confirmations, shipping updates, or account notices.

To exercise your rights, please contact us using the information below. We may need to verify your identity before responding to your request.

12. International Transfers

Your personal information may be transferred to, stored in, or processed in countries other than your own. If such transfers occur, we will use appropriate safeguards as required by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. When we do, we will post the updated version on this page and revise the “Last Updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, please contact us:

Name: Pawica
Email: support@pawica.com
Phone: +1 (909) 500-3440
Address: 8375 Sultana Ave, Fontana, CA 92335, United States