Shipping policy

Last Updated: July 1, 2026

Thank you for shopping with Pawica. This Shipping Policy explains how we process, ship, and deliver orders placed through www.pawica.com. Our goal is to keep shipping information clear, accurate, and easy to understand.

1. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed on weekends or public holidays.

Our order cut-off time is 5:00 PM Eastern Time (ET). Orders placed after the cut-off time may be processed on the next business day.

2. Shipping Rates and Delivery Estimates

We offer free shipping on all orders within the United States.

After your order has been processed, the estimated delivery time is:

  • United States: 5–8 business days

Delivery times are estimates only. Actual delivery may vary depending on carrier delays, weather conditions, holidays, or other circumstances outside our control. We do not guarantee exact delivery dates.

3. Shipping Destinations

At this time, Pawica ships only to addresses within the United States.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number, when available. You may use this tracking number to check the status of your shipment online.

If you do not receive tracking information within 5 business days after your order has shipped, please contact us at support@pawica.com.

5. Delays and Exceptions

Occasionally, shipping delays may occur due to:

  • High order volume

  • Carrier delays

  • Severe weather

  • Public holidays

  • Other unexpected disruptions

If a significant delay affects your order, we will do our best to provide updates as soon as possible.

6. Incorrect Address Policy

Please make sure your shipping address is complete and accurate at checkout.

Pawica is not responsible for delays or delivery issues caused by incorrect or incomplete address information entered by the customer. If a package is returned to us because of an incorrect address, the customer may be responsible for additional shipping charges to resend the order.

7. Lost or Stolen Packages

If tracking shows that your package was delivered but you have not received it, please:

  • Check with family members, neighbors, or anyone else who may have accepted the package

  • Look around your property and any safe delivery locations

  • Contact the shipping carrier for more information

If you still cannot locate the package, contact us at support@pawica.com and we will review the issue with you.

8. Contact Information

If you have any questions about this Shipping Policy or your order, please contact us:

Nmae: Pawica
Email: support@pawica.com
Phone: +1 (909) 500-3440
Address: 8375 Sultana Ave, Fontana, CA 92335, United States
Website: www.pawica.com