Frequently Asked Questions (FAQ)
Welcome to Pawica! We've compiled answers to some of the most common questions about our products, ordering process, shipping, payments, and customer support. If you don't find the information you're looking for, our support team is always happy to assist.
What products do you sell?
Pawica offers a carefully selected collection of pet products designed to support the comfort, care, and everyday needs of dogs, cats, and their owners. Our product selection may include pet accessories, feeding essentials, travel products, toys, grooming items, and other practical pet supplies.
How do I place an order?
Placing an order is simple. Browse our products, add your desired items to your shopping cart, and proceed to our secure checkout. Once your payment has been successfully processed, you'll receive an order confirmation email with your purchase details.
Which locations do you ship to?
We currently ship orders within the United States. If additional shipping destinations become available in the future, they will be displayed during checkout.
How long does shipping take?
Orders are typically processed within 1–3 business days after payment confirmation.
Estimated delivery within the United States is 7–12 business days after your order has been shipped. Please note that delivery times are estimates and may vary due to carrier operations or other unforeseen circumstances.
How can I track my order?
Once your order has been shipped, we'll send you a shipping confirmation email that includes your tracking number. You can use this information to monitor your shipment through the carrier's tracking service.
If you have not received tracking information after your order has been processed, please contact our customer support team for assistance.
What payment methods do you accept?
We accept a variety of secure payment methods, including:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
Additional payment options may be available through Shopify Checkout depending on your location and device.
Is checkout secure?
Yes. Your security is important to us. All payments are processed through trusted and secure payment providers using industry-standard encryption technology. Pawica does not store your complete payment card information on its servers.
What is your return policy?
If you're not completely satisfied with your purchase, please review our Return and Refund Policy for eligibility requirements and instructions. If you have questions regarding a return, our customer support team will be happy to assist you.
Can I cancel or modify my order?
If you need to cancel or update your order, please contact us as soon as possible after placing it.
We'll do our best to accommodate your request before your order enters processing. However, once an order has been processed or shipped, changes or cancellations may no longer be possible.
What should I do if my order arrives damaged?
If your order arrives damaged or you receive an incorrect item, please contact us promptly with your order number and photos of the damaged product and packaging, if available.
We'll review your request and work with you to find an appropriate solution in accordance with our store policies.
How can I contact customer support?
Our customer support team is here to help with questions about products, orders, shipping, payments, or general inquiries.
Email: support@pawica.com
Phone: +1 (909) 500-3440
Website: www.pawica.com
Business Address:
8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States
What are your customer support hours?
Our support team responds to inquiries during our regular business hours.
Business Hours:
Monday – Friday: 9.0 AM – 5.0 PM EST
Saturday: Closed
Sunday: Closed
We strive to respond to emails and customer inquiries within 24–48 business hours.
Are taxes included in my order?
Applicable sales tax is calculated during checkout where required by law and will be displayed before you complete your purchase.
For international orders, if offered in the future, customers may also be responsible for any applicable customs duties or import taxes imposed by their destination country.
How are refunds processed?
When a refund is approved, it will be issued to the original payment method used for your purchase.
The time it takes for the refund to appear in your account depends on your bank or payment provider and may vary. For more information, please refer to our Refund Policy.
Why should I trust Pawica?
At Pawica, we are committed to providing a transparent and reliable online shopping experience. We carefully select the products we offer, use secure payment processing, provide order tracking, and maintain clear policies to help customers shop with confidence.
Our business is proudly based in the United States, and our customer support team is available to assist with questions before and after your purchase. We value honesty, responsive service, and building lasting relationships with our customers through a dependable ecommerce experience.