Frequently Asked Questions (FAQ)

Welcome to Pawica. This FAQ is designed to help you quickly find information about our products, ordering process, shipping, payments, returns, and customer support. If you need any additional help, please contact our support team using the details below.

Business Information

Name: Pawica
Website: www.pawica.com
Email: support@pawica.com
Phone: +1 (909) 500-3440
Address: 8375 Sultana Ave, Fontana, CA 92335, United States

Frequently Asked Questions

What products do you sell?

Pawica offers a curated selection of pet products for dogs and cats. Our collection may include pet accessories, feeding essentials, travel items, toys, grooming products, and other practical pet supplies.

How do I place an order?

To place an order, browse our website, add the items you want to your cart, and complete checkout using one of our available payment methods. After your payment is confirmed, you will receive an order confirmation email with your purchase details.

Which locations do you ship to?

We currently ship within the United States only.

How long does shipping take?

Orders are typically processed within 1–3 business days after payment confirmation. Once shipped, delivery within the United States is usually estimated at 5–8 business days. The total estimated delivery time is typically 6–11 business days. Delivery times are estimates and may vary depending on carrier delays or other factors.

How can I track my order?

Once your order has shipped, we will send a shipping confirmation email with tracking information, if available. You can use the tracking number to follow your shipment through the carrier’s tracking service.

What payment methods do you accept?

We accept secure payment methods available at checkout. Accepted payment options may include major credit and debit cards such as Visa, Mastercard, American Express, Discover, JCB, Maestro, and Visa Electron, depending on your checkout settings and location.

Is checkout secure?

Yes. We use secure payment processing and industry-standard encryption to help protect your information. Pawica does not store your full payment card details on its servers.

What is your return policy?

If you are not fully satisfied with your purchase, please review our Return and Refund Policy for eligibility, timelines, and instructions. If you need help, our support team is available to assist you.

Can I cancel or modify my order?

Please contact us as soon as possible if you need to cancel or change your order. We will do our best to help before the order enters processing. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Do you offer free shipping?

Yes, we offer free standard shipping on qualifying orders.

Do you ship internationally?

No. At this time, we ship only within the United States.

What should I do if my order arrives damaged?

If your order arrives damaged or incorrect, please contact us promptly with your order number and clear photos of the item and packaging, if available. We will review your case and work with you according to our store policies.

How can I contact customer support?

You can contact us by email or phone:

Email: support@pawica.com
Phone: +1 (909) 500-3440
Website: www.pawica.com
Address: 8375 Sultana Ave, Fontana, CA 92335, United States

What are your customer support hours?

Our support team is available Monday through Friday, 9:00 AM to 5:00 PM EST. We are closed on Saturdays and Sundays. We aim to respond to emails and customer inquiries within 24–48 business hours.

Are taxes included in my order?

Applicable sales tax is calculated at checkout where required by law and will be shown before you complete your purchase.

How are refunds processed?

If a refund is approved, it will be issued to the original payment method used for the order. The time it takes for the refund to appear depends on your bank or payment provider.

Why should I trust Pawica?

Pawica is committed to providing a transparent, secure, and reliable shopping experience. We provide clear policies, secure payment processing, order tracking, and responsive customer support to help customers shop with confidence.

Additional Support

If your question is not listed here, please contact us at:

Email: support@pawica.com
Phone: +1 (909) 500-3440
Website: www.pawica.com