Refund policy

Thank you for shopping at Pawica. We are committed to providing you with the best possible experience. If you are not entirely satisfied with your purchase, we're here to help.

 

1. Return Eligibility

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must meet the following conditions:

 

•         Return Window: Your request for a return must be initiated within 30 days of receiving your item.

•         Item Condition: The item must be in the same condition that you received it: unworn, unused, with all original tags attached.

•         Original Packaging: The item must be in its original packaging.

•         Proof of Purchase: You will need the receipt or proof of purchase.

 

2. Non-Returnable Items

Certain types of items cannot be returned. Please review the following categories:

 

•         Perishable Goods: Items such as food, flowers, or plants.

•         Custom Products: Special orders or personalized items.

•         Personal Care Goods: Products like beauty items that have been opened or used.

•         Hazardous Materials: Flammable liquids or gases.

•         Final Sale Items: Items purchased during a final sale event are not eligible for return or exchange.

•         Gift Cards: Gift cards are non-returnable and non-refundable.

 

Please get in touch with us at support@pawica.com if you have questions or concerns about your specific item.

 

3. Return Process

To initiate a return, please follow these step-by-step instructions:

 

1        Contact Us: To start a return, please contact us at support@pawica.com. Provide your order number, the item(s) you wish to return, and the reason for the return.

2        Return Approval: We will review your request and notify you if your return is accepted. Items sent back to us without first requesting a return will not be accepted.

3        Return Shipping Instructions: If your return is accepted, we will send you a return shipping label and detailed instructions on how and where to send your package. Please ensure the item is securely packed to prevent damage during transit.

4        Return Address: All approved returns should be sent to: 8375 Sultana Ave, Unit 2, Fontana, California 92335, United States.

 

4. Refund Policy

We will notify you once we’ve received and inspected your return. We will then inform you whether the refund was approved or not.

 

•         Refund Processing Timeline: If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it can take some additional time for your bank or credit card company to process and post the refund.

•         Original Payment Method: Refunds will only be issued to the original payment method used for the purchase.

•         Shipping Fee Rules: Original shipping fees are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund, depending on the reason for the return.

•         Partial Refund Conditions: In certain situations, partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

 

If more than 15 business days have passed since we’ve approved your return and you have not received your refund, please contact us at support@pawica.com.

 

5. Damaged / Lost / Incorrect Orders

Please inspect your order immediately upon reception. If you encounter any issues, please follow these guidelines:

 

•         Reporting Timeframe: Contact us immediately at support@pawica.com if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue promptly and make it right.

•         Evidence Requirements: To help us resolve the issue efficiently, please provide clear photographs of the damage, defect, or incorrect item, along with your order number.

 

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can then make a separate purchase for the new item.

 

7. Order Cancellation

•         Cancellation Time Window: If you wish to cancel an order, please contact us as soon as possible at support@pawica.com. We can typically cancel orders that have not yet been processed or shipped.

•         Rules After Shipment: Once an order has been shipped, it cannot be canceled. You will need to follow our standard return process if you no longer wish to keep the item.

 

8. Contact Information

For any questions regarding our Return & Refund Policy, please contact us using the details below:

 

•         Email: support@pawica.com

•         Phone: +1 (909) 500 3440

•         Address: 8375 Sultana Ave, Unit 2, Fontana, CA 92335, United States

•         Website: www.pawica.com

 

9. Compliance Notes

This Return & Refund Policy has been crafted to be transparent and compliant with Google Merchant Center (GMC) guidelines, as well as to protect both our customers and our business. We aim to provide clear, unambiguous information regarding returns and refunds, avoiding vague statements or unrealistic guarantees. Our policy is designed to be customer-friendly while ensuring the sustainability and fairness of our business operations.

 

 

Last updated: July 1, 2026