Refund policy

Last Updated: July 17, 2026

At Pawica, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in the same condition as received

  • Include all original tags, accessories, and packaging

  • Be free from damage caused after delivery

  • Be accompanied by proof of purchase or your order confirmation

Items that do not meet these requirements may not be eligible for a refund.

How to Start a Return

To request a return, please contact our Customer Support team before sending any item back.

Email: support@pawica.com

Once your request is reviewed and approved, we will provide return instructions, including the appropriate return address and any applicable return shipping information.

Return Address:

Pawica
8375 Sultana Ave, Fontana, CA 92335, United States

Please do not send items back without first receiving return authorization. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item

  • A defective product

  • An incorrect item

  • A missing item

please contact us as soon as possible at support@pawica.com Including clear photos of the issue will help us review your request more quickly.

We will work with you to provide an appropriate resolution.

Non-Returnable Items

Certain products cannot be returned, including but not limited to:

  • Personalized or custom-made products

  • Perishable goods

  • Health and personal care items that have been opened or used

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

Unless required by applicable law, clearance or final sale items are also not eligible for return.

If you are unsure whether your item qualifies for a return, please contact us before placing your order.

Exchanges

We do not offer direct product exchanges.

If you would like a different item, color, or size, please request a return for the original item (if eligible). Once your return is approved, you may place a new order for the replacement product.

Refund Process

After your returned item is received and inspected, we will notify you by email regarding the status of your refund.

If approved:

  • Your refund will be issued to your original payment method.

  • Refunds are generally processed within 10 business days after approval.

  • Your financial institution or credit card provider may require additional processing time before the refund appears in your account.

If you have not received your refund within 10 business days after receiving approval, please contact us for assistance.

Return Shipping

Unless the return is due to an incorrect, defective, or damaged item, customers are responsible for applicable return shipping costs.

Need Assistance?

If you have any questions regarding returns, refunds, or your order, please contact us.

Name: Pawica

Website: www.pawica.com

Email: support@pawica.com

Phone: +1 (909) 500-3440

Address:
8375 Sultana Ave, Fontana, CA 92335, United States