Refund policy

Last updated: September 20, 2026

Pawica LLC accepts eligible returns within 30 days after delivery.

Return requirements

To qualify for a return, the item must be:

Unused and in its original condition
Clean and free from pet hair, odors, stains, or damage
Returned with its original packaging, tags, and accessories
Accompanied by the order number or proof of purchase

To request a return, email support@pawica.com before sending the item back. Include your order number, the item you want to return, and the reason for the return.

Do not send an item back before receiving return instructions from Pawica LLC. Items returned without prior approval may not be accepted.

Items that cannot be returned

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

Used pet products
Personalized or customized products
Gift cards
Clearance or final-sale items
Items identified as non-returnable on the product page
Items that have been washed, altered, or damaged after delivery

Damaged, defective, or incorrect items

Email support@pawica.com with your order number, a description of the problem, and clear photos of the item and packaging. After reviewing the request, Pawica LLC will provide a replacement, exchange, or refund when the problem is confirmed.

Pawica LLC will cover applicable return shipping costs when the item was damaged, defective, incorrect, or shipped because of our error.

Return shipping costs

For a return that is not caused by a defect, damage, incorrect item, or error by Pawica LLC, the customer is responsible for return shipping costs.

Original shipping charges are not refundable unless the return is caused by an error by Pawica LLC or the item arrived damaged or defective.

Refunds

After the returned item is received and inspected, we will email you whether the refund is approved or declined.

Approved refunds are issued to the original payment method within 10 business days after approval.

Your bank or payment provider may take additional time to display the refund in your account.

If the returned item does not meet the requirements in this policy, the refund may be declined. We will contact you if this happens.

Exchanges

Exchanges depend on product availability. Contact support@pawica.com before returning an item. If the requested replacement is unavailable, Pawica LLC will issue a refund for an approved return.

Order cancellations

You may request cancellation by emailing support@pawica.com before your order ships.

After an order ships, it cannot be canceled. You may request a return after delivery according to this policy.

Contact information

Pawica LLC
8375 Sultana Ave
Fontana, CA 92335
United States

Phone: +1 (909) 500-3440
Email: support@pawica.com
Website: https://www.pawica.com