Shipping Overview

Thank you for shopping with Pawica.

We are committed to providing a reliable and transparent shipping experience for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered after a purchase is completed on www.pawica.com.

Our goal is to process every order efficiently and keep you informed throughout the shipping process. Please note that all delivery timeframes provided are estimates and are not guaranteed, as shipping may be affected by factors outside our control.

Order Processing Time

All orders are processed after payment has been successfully authorized and confirmed.

·         Order Cut-Off Time: 5:00 PM (EST)

·         Processing Time: 1–3 business days

·         Orders are processed Monday through Friday, excluding weekends and public holidays.

Orders placed after the daily cut-off time will begin processing on the next business day.

If additional payment verification is required, processing may take slightly longer.

Shipping Destinations

Pawica currently ships to customers within the United States.

If additional shipping destinations become available in the future, they will be displayed during the checkout process.

Estimated Delivery Time

After your order has been processed and shipped, the estimated delivery time is:

United States: 5–8 business days

Delivery estimates begin once your order has been shipped, not from the date the order is placed.

Please note that delivery dates are estimates only and are not guaranteed. Actual delivery times may vary depending on carrier operations, weather conditions, holidays, or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated during checkout based on your order and delivery location.

·         Shipping costs are clearly displayed before payment is completed.

·         From time to time, Pawica may offer free shipping promotions on eligible orders.

·         Any promotional shipping offers will be clearly indicated on our website when available.

Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking information.

Using the tracking number provided, you can monitor your shipment's progress through the carrier's tracking system.

If you do not receive tracking information within a reasonable time after your order has been processed, please contact our customer support team for assistance.

Delays & Exceptions

While we make every effort to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our control, including:

·         Carrier or courier delays

·         High seasonal shipping volumes

·         Severe weather conditions

·         Customs inspections or processing (where applicable)

·         Public holidays

·         Transportation disruptions or other unforeseen events

If your shipment experiences an unexpected delay, we appreciate your patience and recommend checking your tracking information for the latest updates.

Incorrect Shipping Information

Please review your shipping address carefully before completing your order.

Customers are responsible for providing accurate and complete shipping information.

If an incorrect or incomplete address is submitted:

·         Shipping delays may occur.

·         Additional shipping charges may apply if the package must be re-shipped.

·         Orders delivered to the address provided at checkout cannot be refunded due to customer address errors.

If you notice an address error immediately after placing your order, please contact us as soon as possible. While we will do our best to update your information before shipment, we cannot guarantee changes once order processing has begun.

Lost or Stolen Packages

If your tracking information indicates that your order has been delivered but you have not received it, we recommend:

·         Checking around your delivery location.

·         Asking household members or neighbors if they accepted the package.

·         Contacting the shipping carrier for additional delivery information.

If you are unable to locate your package after completing these steps, please contact our customer support team. We will work with you and, when appropriate, assist in communicating with the shipping carrier to help investigate the issue.

Pawica is not responsible for packages that are confirmed as delivered by the carrier but will make reasonable efforts to assist customers in resolving delivery concerns.

Customer Support

If you have questions about your order, shipping status, or this Shipping Policy, our customer support team is here to help.

Pawica

Website: www.pawica.com

Email: support@pawica.com

Phone: +1 (909) 500-3440

Business Address:

8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States

We strive to respond to customer inquiries within 24–48 business hours and are committed to providing prompt, courteous, and helpful assistance.

Thank you for choosing Pawica. We appreciate your trust and are committed to delivering your order as efficiently and reliably as possible while providing a transparent and customer-focused shopping experience.